{"id":2883,"date":"2021-02-03T12:01:39","date_gmt":"2021-02-03T12:01:39","guid":{"rendered":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/?page_id=2883"},"modified":"2026-07-06T21:04:56","modified_gmt":"2026-07-06T21:04:56","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/politica-de-retur\/","title":{"rendered":"Politica de Retur \u0219i Dreptul de Retragere"},"content":{"rendered":"<p><em>Ultima actualizare: 06 iulie 2026<\/em><\/p>\n<h2>1. Dreptul legal de retragere<\/h2>\n<p>Dac\u0103 sunte\u021bi consumator, ave\u021bi dreptul de a v\u0103 retrage din contractul de v\u00e2nzare la distan\u021b\u0103 \u00een<br \/>\ntermen de <strong>14 zile calendaristice<\/strong>, f\u0103r\u0103 a fi nevoit s\u0103 justifica\u021bi decizia \u0219i f\u0103r\u0103<br \/>\na suporta alte costuri dec\u00e2t cele prev\u0103zute mai jos, \u00een conformitate cu OUG 34\/2014.<\/p>\n<p>Termenul de 14 zile \u00eencepe s\u0103 curg\u0103 din ziua \u00een care dumneavoastr\u0103 sau un ter\u021b indicat de<br \/>\ndumneavoastr\u0103 (altul dec\u00e2t transportatorul) intra\u021bi \u00een posesia fizic\u0103 a produsului. \u00cen cazul unei<br \/>\ncomenzi cu produse multiple livrate separat, termenul curge de la primirea ultimului produs.<\/p>\n<h2>2. Cum exercita\u021bi dreptul de retragere<\/h2>\n<p>Pentru a v\u0103 retrage, ne pute\u021bi informa printr-o declara\u021bie neechivoc\u0103, folosind oricare dintre<br \/>\nurm\u0103toarele modalit\u0103\u021bi:<\/p>\n<ul>\n<li>complet\u00e2nd <strong>formularul-model de retragere<\/strong> de mai jos (sec\u021biunea 6) \u0219i<br \/>\n      trimi\u021b\u00e2ndu-l pe e-mail;<\/li>\n<li>printr-un e-mail la <strong>axmsoftech@gmail.com<\/strong>, men\u021bion\u00e2nd num\u0103rul comenzii \u0219i<br \/>\n      produsele returnate;<\/li>\n<li>telefonic la <strong>0767 67 77 55<\/strong>, urmat de o confirmare scris\u0103.<\/li>\n<\/ul>\n<p>Pentru respectarea termenului, este suficient s\u0103 trimite\u021bi comunicarea privind exercitarea<br \/>\ndreptului de retragere \u00eenainte de expirarea celor 14 zile. Vom confirma primirea solicit\u0103rii.<\/p>\n<h2>3. Returnarea produselor<\/h2>\n<p>Dup\u0103 comunicarea deciziei de retragere, v\u0103 rug\u0103m s\u0103 returna\u021bi produsele f\u0103r\u0103 \u00eent\u00e2rzieri<br \/>\nnejustificate \u0219i, \u00een orice caz, \u00een cel mult <strong>14 zile<\/strong> de la data comunic\u0103rii, la<br \/>\nadresa:<\/p>\n<p><strong>AXM METAL SOFT SRL \u2013 Depozit<\/strong><br \/>\nBucure\u0219ti, Sector 4, Drumul Jilavei nr. 115<\/p>\n<p><strong>Costul return\u0103rii:<\/strong> costurile directe de returnare a produselor sunt suportate<br \/>\nde dumneavoastr\u0103, \u00een calitate de client. V\u0103 recomand\u0103m s\u0103 folosi\u021bi un serviciu de curierat care<br \/>\nofer\u0103 dovada expedierii.<\/p>\n<p>Sunte\u021bi responsabil doar pentru diminuarea valorii produselor rezultat\u0103 din manipul\u0103ri diferite<br \/>\nde cele necesare pentru a stabili natura, caracteristicile \u0219i func\u021bionarea produselor. V\u0103 rug\u0103m<br \/>\ns\u0103 returna\u021bi produsele complete, \u00een ambalajul original, \u00eempreun\u0103 cu accesoriile \u0219i documentele<br \/>\n\u00eenso\u021bitoare.<\/p>\n<h2>4. Rambursarea sumelor<\/h2>\n<p>Vom rambursa toate sumele primite de la dumneavoastr\u0103, inclusiv costurile de livrare standard<br \/>\n(cu excep\u021bia costurilor suplimentare rezultate din alegerea de c\u0103tre dumneavoastr\u0103 a unei<br \/>\nmodalit\u0103\u021bi de livrare diferite de cea standard oferit\u0103 de noi), f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate \u0219i<br \/>\n\u00een cel mult <strong>14 zile<\/strong> de la data la care suntem informa\u021bi cu privire la decizia de<br \/>\nretragere.<\/p>\n<p>Putem am\u00e2na rambursarea p\u00e2n\u0103 la primirea produselor \u00eenapoi sau p\u00e2n\u0103 la momentul \u00een care ne<br \/>\nfurniza\u021bi dovada expedierii, lu\u00e2ndu-se \u00een considerare data cea mai apropiat\u0103. Rambursarea se face<br \/>\nfolosind aceea\u0219i modalitate de plat\u0103 utilizat\u0103 pentru tranzac\u021bia ini\u021bial\u0103, dac\u0103 nu a\u021bi convenit<br \/>\naltfel; \u00een cazul pl\u0103\u021bii ramburs, rambursarea se face prin transfer bancar \u00een contul indicat de<br \/>\ndumneavoastr\u0103.<\/p>\n<h2>5. Excep\u021bii de la dreptul de retragere<\/h2>\n<p>Conform OUG 34\/2014, dreptul de retragere <strong>nu se aplic\u0103<\/strong>, printre altele, \u00een<br \/>\ncazul:<\/p>\n<ul>\n<li><strong>produselor confec\u021bionate dup\u0103 specifica\u021biile clientului sau personalizate<\/strong><br \/>\n      (de exemplu cutii po\u0219tale realizate pe comand\u0103, cu dimensiuni, configura\u021bii, inscrip\u021bion\u0103ri<br \/>\n      sau finisaje solicitate special de client);<\/li>\n<li>produselor care, dup\u0103 livrare, prin natura lor, sunt amestecate inseparabil cu alte<br \/>\n      elemente;<\/li>\n<li>produselor sigilate care nu pot fi returnate din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau din<br \/>\n      motive de igien\u0103 \u0219i care au fost desigilate dup\u0103 livrare.<\/li>\n<\/ul>\n<p>Produsele standard din catalog, nepersonalizate, beneficiaz\u0103 integral de dreptul de retragere de<br \/>\n14 zile.<\/p>\n<h2>6. Formular-model de retragere<\/h2>\n<p>(Completa\u021bi \u0219i returna\u021bi acest formular doar dac\u0103 dori\u021bi s\u0103 v\u0103 retrage\u021bi din contract.)<\/p>\n<div style=\"border:1px solid #ddd; padding:16px; border-radius:6px; background:#fafafa;\">\n<p><strong>C\u0103tre:<\/strong> AXM METAL SOFT SRL, Bucure\u0219ti, Sector 4, Drumul Jilavei nr. 115,<br \/>\n     e-mail: axmsoftech@gmail.com<\/p>\n<p>V\u0103 informez prin prezenta cu privire la retragerea mea din contractul referitor la v\u00e2nzarea<br \/>\n     urm\u0103toarelor produse:<\/p>\n<p>&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Comandat \u00een data de \/ primit \u00een data de: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Numele consumatorului: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n<p>Adresa consumatorului: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n<p>Semn\u0103tura consumatorului (doar \u00een cazul notific\u0103rii pe h\u00e2rtie): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/p>\n<p>Data: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/p>\n<\/div>\n<h2>7. Contact \u0219i reclama\u021bii<\/h2>\n<p>Pentru orice nel\u0103murire legat\u0103 de retur ne pute\u021bi contacta la e-mail<br \/>\n<strong>axmsoftech@gmail.com<\/strong> sau telefon <strong>0767 67 77 55<\/strong>. V\u0103 pute\u021bi adresa<br \/>\n\u0219i <strong>ANPC<\/strong> (<a href=\"https:\/\/anpc.ro\/\" target=\"_blank\" rel=\"noopener\">anpc.ro<\/a>),<br \/>\ninclusiv procedurii de Solu\u021bionare Alternativ\u0103 a Litigiilor \u2013<br \/>\n<a href=\"https:\/\/anpc.ro\/ce-este-sal\/\" target=\"_blank\" rel=\"noopener\">anpc.ro\/ce-este-sal\/<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ultima actualizare: 06 iulie 2026 1. Dreptul legal de retragere Dac\u0103 sunte\u021bi consumator, ave\u021bi dreptul de a v\u0103 retrage din<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-2883","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/wp-json\/wp\/v2\/pages\/2883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/wp-json\/wp\/v2\/comments?post=2883"}],"version-history":[{"count":2,"href":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/wp-json\/wp\/v2\/pages\/2883\/revisions"}],"predecessor-version":[{"id":53741,"href":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/wp-json\/wp\/v2\/pages\/2883\/revisions\/53741"}],"wp:attachment":[{"href":"https:\/\/cutiipostalebloc.ro\/magazin-cutii-postale\/wp-json\/wp\/v2\/media?parent=2883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}